Refund Policy

1. General Policy

At IdeaLoop (https://idealoop.top), we want to ensure you are satisfied with our self-serve SaaS product and AI-assisted evaluation tools. If you are not completely satisfied with your purchase, you may be eligible for a refund under the conditions outlined below.

2. 7-Day Refund Window

You may request a full refund within seven (7) days of your initial purchase date. To initiate a refund request, please contact our support team.

3. Conditions and Exceptions

While we offer a 7-day refund window, we reserve the right to deny a refund request in the following circumstances:

• Significant Usage: You have heavily utilized the service, extensively generated AI reports, or consumed a significant portion of your allocated credits/quotas.
• Policy Abuse: We detect a pattern of repeated purchases and refund requests, indicating an abuse of our refund policy.
• Terms Violation: Your account has been suspended or terminated due to a violation of our Terms of Service.

4. Processing Refunds

Approved refunds will be processed back to your original payment method. Please note that it may take several business days for the credit to appear on your account, depending on your bank or credit card issuer. Since payments may be handled by Paddle (our Merchant of Record), the exact timeline and processing details may follow Paddle's procedures.

5. Contact Us

If you have any questions about this Refund Policy or wish to request a refund, please contact our support team through the contact options provided on our website.